If you cannot log in, review your update code. What looks like a number "one" may be a letter "I". Try changing the 1 to an I.
Your update code is found in bold text in the middle of your letter and is a mix of letters and numbers. Use this update code to update your information.
Your prospect code is found at the top of your letter or email. This is used to identify your housing record. It begins with a CCS, HTV, MW, P, PL, PLC or SB followed by all numbers.